FAQs Page
ORDERS & SHIPPING
How long does shipping take?
We process all orders within 1–3 business days. Once shipped, delivery usually takes 5–10 business days, depending on your location in the U.S
Do you ship internationally?
At this time, we only ship within the United States.
How much does shipping cost?
Shipping is free on all orders.
How do I track my order?
As soon as your order ships, you'll receive a tracking number by email. You can also visit Track Your Order page and enter your tracking number.
My tracking info hasn't updated. What should I do?
Sometimes tracking links take 24–48 hours to update. If it’s been longer or you're concerned, email us at support@trendsiva.com and we’ll investigate it for you.
How do I pay for my purchase?
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PAYMENTS & CHECKOUT
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and secure Shopify checkout options like Apple Pay and Google Pay.
Is your checkout secure?
Absolutely. Trendsiva uses SSL encryption and trusted third-party processors to ensure every transaction is safe and encrypted.
PRODUCTS & SIZING
How do I choose the right size?
Each product has a detailed size guide on its page. We recommend measuring yourself and comparing to the chart to ensure the best fit.
Do you offer plus sizes?
Yes! Many of our collections include sizes up to XXL and beyond. Use filters on the Shop page to browse extended sizes.
Will items look exactly like the photos?
We work hard to ensure accurate visuals. However, slight differences in color or detail may occur due to lighting and screen settings.
RETURNS & ISSUES
What’s your return policy?
We accept returns within 14 days of delivery for most items. Products must be unworn and in original packaging. See our full Returns & Refunds Policy for details.
How do I start a return?
Email us at support@trendsiva.com with your order number and the item you’d like to return. We’ll send you the return address and instructions.
Do you offer exchanges?
We don’t currently offer exchanges. Simply return the item and place a new order for the desired size or color.
I received a damaged or wrong item. Help!
We're so sorry! Please send a photo and your order number to support.trendsiva@gmail.com, and we’ll resolve it quickly.
What details should I enter when placing an order?
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How do I pay for my purchase?
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What should I do if I received some poor quality products?
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OTHER QUESTIONS
Can I cancel or change my order?
If you need to change or cancel an order, please email us within 12 hours of placing it. After that, we can’t guarantee modifications.
Do you offer gift cards?
Coming soon! Join our mailing list to be notified when they’re available.